•Responsible for day to day supervision of case managers including coordinating and/or conducting staff training and development, hiring and selection of staff, performance evaluation, directing and assigning work, managing work environments, approving time cards and time off requests, and making recommendations for other personnel Responsible for on call coverage as assigned.
•Ensures and monitors delivery of consistent and comprehensive sets of services are provided to youth and families at frequencies consistent with treatment goals, state mandates, and Agency Ensures all required documentation is completed in timely, consistent and comprehensive manner. Responsible to receive and report all Critical Incidents timely. Manage and reduce risk in area(s) of responsibility and to report it if it is outside of area(s) of responsibility or seek assistance when needed to resolve the matter. Assures health and safety risks are controlled or removed, and a safe and therapeutic environment exists.
•Responsible for developing process and program improvement plans by utilizing data driven output and/or Systematically monitors results against expectations and implements/recommends a corrective action plan where necessary including developing systems for tracking reports and other matters. Recommends and implements new programming or processes as identified.
•Assist with developing annual budget; monitors and develops administration of program Monitors programs and services meet/exceed utilization targets and expenses do not exceed budgetary limits. Participates in development of budget based on current spending and trends.
•Develops and maintains collaborative relationships with internal and external Serves as the face of Berkshire while promoting the system of care for youth needing higher or lower services. Participates and initiates program development marketing efforts. Monitors environmental trends in order to meet and expand programming needs.
•Adheres to agency policies and procedures; promotes and supports agency mission, vision and values including participating in internal surveys and data collection for continuous improvement