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Supervising Performance Analyst
About Program Performance & Planning
The Program Performance and Planning (PPP) group advances a culture of learning, strategic program development, and data-driven performance management in pursuit of the agency’s mission and vision, which is in full partnership with families and communities, Graham Windham strives to make a life-altering difference with children, youth and families who are overcoming some of life’s most difficult challenges and obstacles, by helping to build a strong foundation for life: a safe, loving, permanent family and the opportunity and preparation to thrive in school and in the world. PPP partners with program managers to select and develop new interventions, analyze and interpret data, assess model fidelity and program effectiveness, train and coach staff, and develop program resources.
About the Position
The PPP branch seeks a Supervising Performance Analyst to promote excellence through performance measurement, analysis, documentation reviews, report production, collecting participant feedback, and synthesizing and reporting information to guide management decisions. This specific position will support our foster care teams.
The ideal candidate will have a mix of technical knowledge, superior program/data analysis capabilities and a strong understanding of how non-profit management decision making can be supported by timely and reliable data. The candidate will also have the ability to review, analyze, interpret and succinctly summarize information from diverse sources, including documents, focus groups, and surveys.
• Supervise at least one part time case record reviewer, including co-creating performance goals, coaching to support performance progress and success, ensuring case record reviews are completed and record review findings are shared with program leadership to celebrate and improve practice.
• Collate and analyze data, produce reports, and summarize and interpret information to guide programmatic decision-making and strengthen program performance.
• Conduct analyses in partnership with program leadership to help managers better understand performance concerns and successes
• Analyze regulatory agency data and support audits and other accountability reviews from the government agencies.
• Summarize and interpret information to guide programmatic decision making
• Support program leadership and staff through ad hoc additional support that falls under the auspices of PPP functions.
• Assist with report development through partnership with program leadership and IT.
• Work in partnership with the Learning and Practice Proficiency team to support adoption and use of evidence-based models.
• Other duties as assigned.
• Bachelor’s degree and minimum 3 years in nonprofit performance management or Master’s degree in social work, psychology, education, business, public policy, or other related field.
• Must have a strongly held belief that children and families can succeed.
• Excellent data analysis skills including an ability to review, analyze, interpret and succinctly summarize information from diverse sources, including documents, focus groups, and surveys.
• Extremely detailed oriented, with excellent written and oral skills
• Experience supervising a plus
• Mastery of Excel and PowerPoint
• Non-profit performance management experience preferred.
• NYC Child welfare experience a plus
• Knowledge of SQL or PowerBI a plus
• Speak with candor and has the ability to express feedback clearly and constructively.
• Openness to feedback and self-improvement.
• Must be hospitable, flexible, a team player with the ability to work independently and as part of a team, have a passion for serving children and families and an ability to problem solve and manage to deadlines.
Competencies and Strengths:
In keeping with the Graham Pillars of Respect, Grow, Thrive, and Lead and the requirements of the position, we are seeking someone with the following competencies and strengths:
• Detailed & Organized: Extremely detail-oriented, with excellent written and oral skills.
• Curious: Interested in understanding why things are the way they are and persistent about figuring things out.
• Engaged: Communicates openly, honestly and clearly and is willing to have healthy disagreement, with the goal of building a more connected community.
• Solution-focused and Dependable: Works with others to solve problems, acknowledges mistakes and successes, and follows through on commitments.
• Growth-oriented: Openness to feedback and self-reflection towards self-improvement.
• Respectful: Has strong personal integrity and wants to participate in a culture that celebrates vibrant and diverse spiritual and ideological perspectives, racial, ethnic, and gender identities, and sexual orientations.
• Bold and Passionate: Enjoys empowering staff to help them achieve safety, family, education, and opportunity for the kids and families we serve.
$62,000 - $70,000 + Merit Pay + Benefits
This position will be a hybrid position, able to work from any available Graham location in Brooklyn, Manhattan, and the Bronx, and from remote locations, as per the agency’s hybrid work policy. This position must be available to participate in in-person meetings through New York City.