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Date Posted06/29/2022
Job TitleChief Performance Officer
StateNew York
Enter a description of the Job

Chief Performance Officer

Position Type: Full Time

Reports to: President & Chief Executive Officer

Direct Report(s): Senior Performance Analysts

Graham Windham’s Chief Performance Officer is committed to leading with Graham Windham’s organizational pillars (Respect, Grow, Thrive and Lead) to advance the organization’s mission, vision and performance objectives. The CPO’s scope includes strategic planning, program evaluation, new program development, performance excellence, Medicaid and other regulatory compliance, and policies and procedures. The CPO is a member of the Executive Council and will be required to perform the duties and responsibilities listed below:

Specific Duties & Responsibilities

Partners with the President & CEO and Chief Development and Strategy Officer to develop Graham’s strategic vision and annual updates on progress toward the Vision
Collaborates with program leaders to develop new programs in line with Graham’s mission, vision and decision making framework
Partners with program leaders to work toward practice excellence, as demonstrated by outcomes for kids and families
Leads annual development of outcomes targets through review of past Graham data and benchmark data to inform program planning
Partners with program leadership to support learning from data and information analyses, reflections, and development of program excellence plans
Partners with university and independent researchers to evaluate program success
Facilitates and/or leads One Graham teams to conduct joint problem solving around broad challenges and to wrap supports around specific children and families
Supports program leaders in responding to crises for children and families, including following our Serious Incident protocols, ensuring the right supports are in place for staff and families, conducting record reviews, and leading One Graham learning meetings
Functions as staff leader of the Board of Directors’ Program Performance Committee.

Manages the Program Performance and Planning Team which produces regular data reports and special topic data analyses, conducts Quality Improvement through case record reviews and case unpackings; conducts surveys of youth, parents, foster parents, and staff; assesses themes of Roundtables
Supports programs with meeting contractual and regulatory compliance requirements and conducts reviews of potential non-compliance and/or regulatory fraud
Leads project management around commitments made in the Vision, in Roundtables, and in Vision Guardians meetings

Partners with the Learning and Practice Proficiency Team and program leaders to support the implementation and application of practice approaches (e.g. Solution-Based Casework, Motivational Interviewing, and Collaborative Problem Solving)
Serves as Executive Council Coach for the Graham Learn and Grow Committee Chairs
Oversees agency Medicaid Compliance program and ensures agency training occurs, policies are up to date, billing audits are occurring, fraud reporting options are communicated to staff, and the Board is trained and updated on compliance activities and audit findings

Minimum Qualifications & Requirements

10 years of research, program evaluation and project management leadership experience
Advanced degree required
Proficiency with Microsoft Office.
Willingness to work occasional evenings, early mornings and weekends.

Superb interpersonal and persuasive communication skills.
Demonstrated ability to build a culture of assessment, learning and focus on continuous quality improvement within an organization.
Proven ability to successfully engage leaders and external stakeholders in meetings;
Ease in working with board members, funders and regulatory bodies.
Strong management, data gathering and reporting experience.
Creative, strategic, and analytic thinking skills.

Graham Windham offers eligible employees a comprehensive benefit package including medical, dental & vision coverage, paid time off, holiday pay, retirement savings plans (defined contribution pension and 403 (b) thrift), and much more.

Graham Windham’s Mission Statement

In full partnership with families and communities, Graham Windham strives to make a life-altering difference with children, youth and families who are overcoming some of life’s most difficult challenges and obstacles, by helping to build a strong foundation for life: a safe, loving, permanent family and the opportunity and preparation to thrive in school and in the world.

Position Type

Full Time


Commensurate with experience


Based in our Brooklyn Heights Office (One Pierrepont Plaza – Brooklyn, NY 11210)

Graham is an equal opportunity employer. All qualified applicants are invited to apply. Graham offers eligible employees a comprehensive benefit package including medical, dental & vision coverage, PTO and holiday pay, retirement plans (defined contribution pension and 403 (b) thrift), and more.


Company NameGraham Windham
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