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Duties and Responsibilities (but not limited to):
Participate in Clinical Diagnostic Team (CDT) meetings and ensure that clinical decisions meet best case practice standards as well as contractual requirements.
Handle case-related crises, including incidents involving reports to the State Central Registry.
Coordinate unit staff meetings on a monthly basis and ensure that efficient administrative procedures are in place within the unit.
Ensure appropriate utilization of State and City databases.
Support the implementation and integration of Solution Based Casework and Motivational Interviewing in all case assessments, in the development of family and individual level outcomes, and action plans.
Provides ongoing management, direction and support to staff, ensuring correct implementation of Agency policies and procedures and high standards of timeliness, quality and accuracy.
Provides weekly supervision/coaching to case planners to strengthen their SBC skills and practice, enabling them to provide appropriate and consistent services through ongoing training and skills development.
Participate in continued SBC training, coaching and the SBC certification process.
Support staff on home visits, in internal case conferences and external Elevated Risk and Safety conferences.
Assist in the facilitation of Family Team Conferences.
Ensure the timely completion of mandated reports and documentation of all case activities.
Conduct monthly supervisory casework reviews to ensure compliance with FTR program mandates.
Utilize clinical reviews, consumer satisfaction surveys and other quality assurance processes to assess the quality of service delivery.
Ensure the required casework contacts in all phases are conducted in a timely manner
Works with the Program Director to conduct outreach to outside community agencies and establish effective communication with ACS.
Exhibits effective verbal and written communication/presentation skills.
Perform other duties as assigned.
Masters required; 3 years’ supervisory experience; Bilingual English/Spanish preferred; Excellent organizational, written and communication skills; Proficient in MS Office; NYS Connections and Promis; Commitment to work from a strength based, youth and family development perspective.
Full-time position; salary commensurate with experience. Graham Windham offers eligible employees a comprehensive benefit package including medical, dental, and vision coverage, paid time off, holiday pay, retirement savings plan, and much more.