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Date Posted08/13/2020
Job TitleFamily advocate
CityBronx, New York
StateNew York
Enter a description of the Job

About Graham Windham

In full partnership with families & communities, Graham Windham strives to make a life-altering difference to children, youth and families affected by abuse, neglect and delinquency by providing each child we serve with a strong foundation for life: a safe, loving, permanent family and the opportunity and preparation to thrive in school and in the world. With over 600 full-time employees serving children and families in multiple programs throughout Westchester County, Manhattan, the Bronx, Brooklyn and Harlem, Graham Windham provides an exciting & enriching work experience.
Graham Windham is one of the first organizations in the New York City to implement Solution – Based Casework. Solution – Based casework helps children and families to be the solution to the seemingly insurmountable problems in their lives, from generational cycles of poverty, abuse, and neglect to unemployment, domestic violence, and severe health problems. By recognizing and reinforcing their innate strengths and ability to cope, we at Graham Windham empower them to take the lead in making change in their lives.

The Birth Parent Coach is responsible for encouraging parents who reside in the Bronx to actively partner with Graham Windham and to engage in the process of planning for their family. The incumbent accomplishes this through credible messaging and using their lived experiences with the child welfare system, advocacy, establishing and maintaining strong community linkages and by referring birth parents to concrete support services.

Specific Duties


Maintains a tracking system of referrals and case assignments.
Provides assistance in facilitating training in topics including, but not limited to the Parenting Journey.
Encourages parent’s participation in Family Team Conferences (FTCs) providing reminders and other supports as warranted.
Represents Graham Windham at internal and external meetings.
Celebrates parents by contributing to hosting events and activities.
Maintains accessible resource materials, making them available to other Graham staff and to parents.
Documents efforts to engage parents via service plans.
Provides full disclosure and all required consents to parents.
Co-facilitates quarterly parent round table meetings.

Provides direct counseling, on-call assistance, intervention, negotiation and advocacy regarding families’ housing needs.
Develops and maintains a comprehensive list of available housing resources.
Collects required documentation, completes online applications and records data in all applicable Housing systems including the New York City Housing Authority (NYCHA) and Supportive Housing systems.
Delivers completed Housing application packets to the New York City Administration for Children’s Services (ACS)
Accompanies parents to Housing court and to government assistance offices.
Maintains all reporting requirements set by funding and/or regulatory agencies.
Utilizes aspects of the Solution Based Casework (SBC) model when interviewing parents. (i.e. Address issues which led to the lack of housing and communicate with clients to ensure they have a clear understanding of their responsibilities as outlined in their “return to parent” plan).
Demonstrates responsible and professional telephone, email and interview etiquette
Attended all required training to ensure up to date information


High school diploma/General Equivalency Diploma (GED), preferred; Experience with the child welfare system

Other Requirements & Competencies

Candidate must have had contact with the child welfare system and use his/her personal lived experiences to strongly encourage parents to engage in the process of planning for their family.
Demonstrates passion for working with parents in a child welfare setting.
Able to set limits and to maintain appropriate professional boundaries
Strong belief in parents’ abilities to grow and change.
Strong time management, writing and organizational skills
Works, both, independently and collaboratively with colleagues and stakeholders
Willing and able to travel throughout the five boroughs of New York City as needed.
Inclusive and respectful of all staff, parents, youth families regardless of race, ethnicity, religious affiliation, creed, national origin, gender, gender identity, sexual orientation, disability or any other protected class or characteristic.
Must be able to climb stairs and conduct recreational outings and field visits to community.

Full-time position; Salary commensurate with experience. Graham Windham offers eligible employees a comprehensive benefit package including medical, dental, and vision coverage, paid time off, holiday pay, retirement savings plan, and much more.



Job descriptions and specifications are not intended and should not be construed to be an exhaustive list of all responsibilities, skills or working conditions associated with a job. They are intended to be an accurate reflection of the principal requirements of the position

NameGalinie Zisimopoulou
Company NameGraham windham
EmailEmail hidden; Javascript is required.